FAQ’s

Do you offer a trial?

Yes, we offer 14-days free trial. Find the theme you like and select “Free trial” to start.

 

Can I a buy theme with the extended license for reselling purposes?
No, currently we don’t offer this service and you are not allowed to resell our product. 

 

How can I choose the theme?
Our themes are universal and will fit any type of shop. We encourage you to choose the theme based on the look and feel that you like.

 

Do I need to buy my own domain name?
Yes, you will have to buy your own domain name and we are happy to assist you. However, Getshop will offer you a temporary sub-domain name to get your shop up and running as soon as possible.

 

If you already have a domain name, you can use your existing one. When you buy a theme from Getshop, please fill in the domain name field, and our support will guide you on how to point it to our service.

 

What type of hosting do you use?
We use Cloud Hosting or Shared server.

 

Do I need to pay for the hosting?
No, your subscription includes hosting fees, depending on your needs. Our Start-up package offers up to 5GB web space and 10,000 visits monthly and our Pro package allows you to use up to 20GB web space and  ~ 100,000 visits monthly.

 

Can I host my theme/shop/website myself?
No, currently we don’t offer this service.

 

How long does Getshop take to complete one e-commerce website?
The usual commitment is 24h, but if you have your own domain that we have to point to our service, domain propagation might take up to 48h.


If I have to cancel my subscription, how long will my website be available?

If you decide to cancel or haven’t paid your subscription, your site will be permanently deleted within a month. We will inform you about this 15 days in advance.

 

Can I have customized or fully custom website?
Our package doesn’t include customization, but our developers are happy to create a custom theme for you. This will be for extra cost and billed hourly. Please enquire.

 

Can I change the colour of the theme?
Yes. We have an inbuilt system for the user to change colour inside the admin panel.

 

Will you be adding new themes?
Yes, we are constantly adding new themes.

 

Can I receive notifications when new theme or updates to my theme are available?
Yes, as our user, you will receive email notification and notification in your admin panel.

 

Do you provide any training?
In-depth tutorials are available on our website.

If you are based in London, UK, you can visit our free E-commerce training course. To register email to learn@getshop.today

Additionally, if you have any issues or need extra help, please contact our support team and we will be happy to assist.

 

What type of SEO features are included in Getshop?
Getshop offers a decent amount of onpage SEO features like metatags and meta descriptions for products, categories etc.
You can subscribe for an additional SEO service with us, that will increase your ranking beyond regular features; additional costs apply. Please contact us to find out more.

 

Can I integrate social media with Getshop?
Yes, you can link your social media accounts with Getshop. Currently, we support Facebook, Twitter, Pinterest, Linkedin, Vimeo and Google Plus.

 

What type of payment gateways does Getshop support?
Currently, we support Paypal and Paypal Pro, which accepts most common bank card payments.

 

Does Getshop supports email subscriptions?
Yes, Getshop has an email subscription function for your customers to subscribe.

 

How many categories can I add with Getshop?
You can add unlimited categories.

 

How many products can I add?
You can add unlimited products.

 

How many slider images can I upload?
You can upload unlimited slider images, but we recommend 2 to keep your website loading times faster.

 

My text is not very visible on the slider image, what can I do?
If your slider text overlaps with the image you used and is not very visible, you can either change the image with a different, less busy background or change the slider text colour from the admin panel.

 

My website is too slow, what should I do?
Please check your slider and product images. Getshop automatically optimizes your photos, however if you upload very large images to start with, optimization might not be enough. We recommend using photos no larger than 2MB.

If after you've checked this, if your site is still too slow, please contact us. This might be due to server issues or too high traffic, in which case you would need to update your server package.

 

I changed the slider image, but the old image is still displaying. What I am doing wrong?
If you changed the slider image, please ensure that the new image you uploaded has a different name than the previous one, or it will not upload.